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Printing or Print Preview in IE6 Gives Script Error


Surfairy is a program that was installed on Packard Bell computers. The program is designed to capture error messages within Internet Explorer. For example, if you go to a page that does not exist (error 404) it redirects you to a help page. This was run by, however this server appears to be no longer running. There are 2 variations of the program; Surfairy/Hlp was the original, and Surfairy/PP the later version. As this service is no longer running, there is no use for this program.

The main problem with Surfairy, other than it no longer works, is that when Windows XP Service Pack 1, or IE Cumulative Update (Q323759) is installed, then you will be unable to print or use Print Preview in Internet Explorer; it gives the following error:

Surfairy error

Also, some users have reported getting illegal operations in SURFAI.EXE or SURFAI~1.EXE when opening Internet Explorer. In all these cases the best thing to do is remove the program.


  1. Click Start and click Run.
  2. Type c:\program files\surfairy\uninstall.exe (or, in some cases, c:\program files\surfairy\uninst.exe) and press <Enter>.
  3. Follow the instructions on screen.

When the procedure has finished, restart the PC. Surfairy should now be uninstalled and you should not get the errors.

If this procedure does not work, you can try the manual removal:

Open a DOS command prompt window (from Start->Programs->Accessories) and enter the following commands (for the Hlp variant):

  • cd "%WinDir%\System"
  • regsvr32 /u "\Program Files\Surfairy\SurfairyHelp.dll"

Or, for the PP variant:

  • cd "%WinDir%\System"
  • regsvr32 /u "\Program Files\Surfairy\SurfairyPP.dll"

After restarting the computer you should be able to delete the Surfairy folder inside Program Files.

You should also delete the key HKEY_CURRENT_USER\Software\Surfairy in the registry. (Start->Run->regedit) Please ensure you backup your registry before attempting this.

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